Evolve Fusion Fitness

We have answered all of our most frequently asked questions. But please contact us if you need further assistance. Email info@evolvefusion.com and we will be in touch!

Our Studio Policies
12-Hour Cancellation Required
Arrive 5 Minutes Early
Late Cancellation and No Show Fees Apply
No Exceptions!

Reserving a Spot in Class

Do I need to reserve a spot in class?

We highly recommend that you sign-up in advance due to our limited class size. To reserve your spot, simply choose and click on the location of your choice, then click "sign-up now" beside the class that you would like to attend and follow the prompts to create a profile and reserve your spot. First Week is FREE.

Do I have to create a profile to reserve a spot in class?

Yes, in order to reserve a spot online, you must create a profile. If you decide to walk in for your first class, please arrive at least 10 minutes early. Your instructor can create your profile and help you choose the best package for purchase. Once at home, you can create your own username and password.

What if I cannot commit to coming to a class days in advance?

If you do not want to put yourself on a class list or the waitlist days in advance, then we recommend checking the scheduling page a few hours before class or the night before. Often times clients will "late cancel" themselves (meaning they cancelled within the 12 hour cancellation window), at which point waitlist clients are no longer automatically moved into the class. Thus, spots will open up but will not automatically be filled unless a client signs-up for the class.

Do you allow walk-ins?

Absolutely... as long as you have a current account and an active class package.

Cancelling A Class

What Is your cancellation policy?

Cancellations Please cancel yourself from class as soon as you become aware of your inability to attend. With our small class sizes, this allows room for another member to take that spot. You can cancel more than 12 hours prior to class with no penalty. We really appreciate your compliance with this policy to help us serve all of our members! Additionally, our trainers are compensated based on the number of reservations, not the number of students in class. We pay the teacher whether you show up or not.

Late Cancellations Evolve requires a minimum of 12 hours prior notice to cancel a class. Considering our small class sizes, we need time to notify members on the wait list of an opening. If you cancel class less than 12 hours prior to the start of class, it is considered a Late Cancellation. A Late Cancellation results in loss of class for members with a class package. Unlimited members are charged $10 for a Late Cancellation. Anyone sharing a class package or membership also shares Late Cancellations. We appreciate your cooperation, as we strive to accommodate all of our members to the best of our ability.

No Shows As previously stated, our trainers are compensated based on the number of reservations, so we pay the teacher whether you are present or not. Missing class without cancelling is considered a No Show. A No Show results in loss of class for members with class packages AND a $5 fee. A $15 fee is charged to unlimited members. Anyone sharing a class package or membership also shares No Shows.

Any member with more than 3 Late Cancellations and/or No Shows in a month will be charged an additional $25 class courtesy fee to their credit card on file without notice. Each subsequent Late Cancellation and/or No Show in that 30-day period results in an additional $25 fee. There are no exceptions to this rule.

Late Arrivals If you arrive more than 5 minutes late to class, your spot will be given to someone who is waiting to drop in. Don’t be late to avoid being disappointed when you arrive and someone else is in your spot! It is important to be on time to avoid disrupting class, and to provide time to adjust equipment to your desired settings. We understand life happens, but please do your best to plan for traffic, parking, etc.

How do I cancel myself out of class?

Once signed in to your account, click the "My Account" tab along the top of the browser window, Click "My Schedule" beneath the top tabs, Click "Cancel" or "Late Cancel" beside the class you can no longer attend.

Can I cancel by email? Voicemail?

Yes and No. Email cancellations received 12-24 hours prior to the beginning of your class will be considered a late cancel. Cancellations within 12 hours of class start time will be considered a no-show and you will be charged accordingly ($15 fee). We do not accept voicemail cancellations as we only check our voicemail 1x/day and there is no gaurantee we will receive your message prior to your class start time.

What happens if I am late for class?

Late Arrivals If you arrive more than 5 minutes late to class, your spot will be given to someone who is waiting to drop in. It is important to arrive on time to avoid disrupting class, and to provide time to adjust equipment to your desired settings. We understand life happens, but please do your best to plan for traffic, parking, etc. to avoid being disappointed when you arrive late and someone else is in your spot.

What happens if I show up for the wrong class?

If you show up to attend a class that you did not sign up for, your account will be adjusted depending on the circumstances. You may attend the class if there are available spots, and you will be charged accordingly. If you missed the class you were signed up for, the No Show policy will apply. A No Show results in a loss of class AND a $5 fee for members with class packages, or a $15 fee is charged for unlimited members. If the class you signed up for has not yet occurred, you can cancel out of that class. If that class is less than 12 hours it will be a Late Cancellation which results in loss of class for members with a class package, or unlimited members are charged $10. When you sign-up for a class, we will send you a confirmation. We urge you to add classes to your calendar.

Wait List

Do you have a waitlist for classes that are consistently full?

Waitlists If a class you want to attend is full, we strongly recommend putting yourself on the waitlist. There are two ways you can choose to participate on waitlists, either via email or text message.

EMAIL NOTIFICATIONS Until the late cancellation period begins (12 hours prior to class), when a spot opens you will automatically be added to the class. You will be notified via email. If you are no longer able to attend this waitlisted class, remove yourself from the class. If you are added from the waitlist, you are responsible for your spot in class. A Waitlist Cancellation or No Show is subject to the same fee as a normal reservation.

TEXT NOTIFICATIONS Until the late cancellation period begins (12 hours prior to class), when a spot opens you will automatically be added to the class. You will be notified via text message. You can choose to decline via text. However, if you do not decline, you are in the class. If you are no longer able to attend this waitlisted class, remove yourself from the class. If you are added from the waitlist, you are responsible for your spot in class. A Waitlist Cancellation or No Show is subject to the same fee as a normal reservation.

After the 12-hour cancellation period begins, you can check online to see if a spot opens up in class. In other words, when a member late cancels their class, that spot will be there for you to sign up.

What happens to people on the waitlist once the 12-hour cancellation window has passed?

Nothing. The waitlist becomes locked. Clients on the waitlist once the 12-hour cancellation window has passed, will remain on the waitlist and will not be automatically moved into class. If you would still like to attend that class, you must check the schedule for openings during the 12-hour period prior to class. If a spot opens up, you may sign up for that class.

What happens if I sign up for 1 class and put myself on the waitlist for another class on the same day?

You are basically signing up for 2 classes. So remember to cancel yourself off the class list and/or the waitlist 12 hours prior to the beginning of the class you no longer wish to attend class.

Do I need to cancel myself off the waitlist once the 12-hour cancellation window has passed?

No. Once the 12-hour late-cancel window has opened the waitlist is locked. No one on the waitlist will be automatically added to the class at this point. If you were not added and would still like to take the class, keep your eye on the registration numbers. If someone late cancels and a spot opens up, you can manually add yourself to the class by signing up through the online registration system.

How do I cancel myself off of the waitlist?

To remove yourself from the waitlist for a class, log into the MindBody system, click on the "My Profile" tab, then on the "My Schedule" link that will appear just underneath the tab area. If you are on the Waitlist for a class, you should see a bold link in the top-right area of the window labeled "Wait List(#)", where the # symbol is the number of classes for which you are waitlisted. Click on this link, then click "CANCEL" next to the class you wish to drop.

How far in advance should I add myself to the waitlist?

You can sign up for the waitlist weeks to days in advance. To increase your chances of getting transferred into the class, we recommend that you sign up early. The earlier you place yourself on the waitlist, the better your chances are of being moved up from the waitlist.

Payments and Class Packages

What forms of payment do you accept?

WE ONLY ACCEPT CREDIT OR DEBIT CARD PAYMENTS. AMEX, Visa, Discover, Mastercard. You can pay online or in the studio. You must have a CC of file in order to attend class due to our late-cancel and no-show policies.

How do I buy classes?

You have 2 options... If you no longer have available classes, the system will prompt you to pay once you try ot enroll in a class. 2nd Option...Once you've created your profile, click on the "Purchase Classes" tab toward the top of the page. Then choose "Classes" or "Personal Training." Then choose the package of your choice.

Can I purchase my classes at the studio or do I have to purchase them online?

You can do either but we recommend you purchase them online. To purchase classes at the studio, you must already have a credit card on file.

What's the better deal...An Unlimited Membership or a Class Package?

It really depends on how often you attend classes. The unlimited memberships are set up as the better deal for members that attend 3+ times a week.

When do the packages activate? When do they expire?

Class packages activate on the sale date. Unlimited memberships activate on the day of your first reservation after purchase. Expirations vary. Please look at the service notes listed beneath each package prior to purchase.

Can I share my classes with a friend or family member?

Yes and No. You can share your Class Packages with 1 other person. You may not share our specials, monthly or yearly memberships. Remember: if you choose to share a package, you are also sharing the late cancels (3).

Can package expiration dates be extended?

All packages can be extended with an extension fee...$20/month. Note from a physician will result in a fee waiver up to 6 months.

General Info

What is a Gravity Machine?

At Evolve, we utilize the Gravity Training System (GTS) to facilitate our members’ fitness goals with low impact and maximum efficiency. Each machine can be customized to your fitness level, literally, by adjusting the amount of incline on the machine itself! Since you will be using your own body weight to provide the resistance, the incline determines the level of intensity. We love our gravity machines, and we’re sure you will too!

New members will be more comfortable if they are familiar with the GTS machine and the names of its parts. Download our Gravity Machine Introduction

What do I need to bring with me to class?

Bring water, a towel and wear comfortable shoes/workout clothing. Some other optional items you may want to bring are: a heart rate monitor and "clip-in" cycling shoes. Remember, you will need tennis shoes for the strength portion of class.

Is it okay to come everyday or should I take a few days off a week?

This really depends on your current level of fitness. If you are participating in a variety of different class formats, then it is potentially healthy to come every day, but we recommend taking at least 1-2 rest days per week for muscle recovery.

How early should I arrive to class?

If it’s your first visit, or if you are joining the class as a walk-in, please arrive 10 minutes prior to class start time. Returners should plan to arrive 5 minutes early.

What if I am late for class? How late is too late?

If you arrive more than 5 minutes late to class, your spot will be given to someone who is waiting to drop in. Don’t be late to avoid being disappointed when you arrive and someone else is in your spot! It is important to be on time to avoid disrupting class, and to provide time to adjust equipment to your desired settings. We understand life happens, but please do your best to plan for traffic, parking, etc.

Can I come to multiple classes in 1 day?

Yes. If you have an "unlimited" membership or bought a package of classes, you can sign up for as many classes as you wish to in a single day. If you bought a promotional month or recurring month membership, you can make upto 1 reservation/day for an entire month. With the latter memberships, making a 2nd reservation in one day requires that you purchase a separate class.

I have never taken an indoor cycling class, what class do you recommend I start with?

Any of our fusion classes are a great option for beginning cyclists. We highly recommend you arrive early to get properly set up on the bike. And always inform the instructor that you are new to indoor cycling.

How long are you on the bike during the fusion classes?

20-25 minutes.

I'm just getting back into exercising regularly, what do you recommend as far as classes and frequency?

We recommend that you start with our Ride & GlideFB class which is a great introduction to our fusion style classes. Always inform the instructor of your fitness level and concerns you may have.

If i'm recovering from an injury, surgery or pregnant, are there certain classes that I should avoid??

First, consult your physician to see if it is safe for you to begin an exercise program. Second, all of the classes at Evolve are low-impact and small in size, so we are able to make certain modifications to accommodate your needs. If you feel you need more attention than what the instructor can provide, we recommend signing up for a few personal training sessions until you feel more comfortable with the equipment and exercises. Pregnant women are encouraged to wear a heart rate monitor. With all of that said, we recommend you start with our Ride & GlideFB class as a great introduction to our fusion style classes.

Is Gravity the same thing as Pilates?

No. Gravity is Pilates on STEROIDS!! Pilates is performed on a Reformer which is similar to a Gravity machine. Gravity classes are performed on the award winning Total Gym GTS (Gravity Training System) which offers multiple levels of incline resistance that can be calibrated to meet the needs of each individual client. Levels range from easy and therapeutic to extremely challenging. Using dynamic cable pulleys and a padded glide-board, the Gravity Training System challenges clients to build strength, flexibility, core stability and muscular endurance all with minimal impact to the joints.

Will you be adding any classes to the schedule?

Our schedule is currently set based on client demand and our format/instructor availability. However, we always love to hear your suggestions and feedback.

Do you still have class if only 1 client is signed up?

It is important to pre-register for your class so that the instructor is aware of how many members plan on attending. Any class that DOES NOT have at least 2 members signed up are subject to being cancelled. This cancellation can occur upto 12 hours prior to class start time. Although this is rare, the client will receive a cancellation email notification prior to the beginning of class. Make sure you have "opted in" for emails.

Facility Info and Location

Are there any studio procedures members should know?

You will quickly see Evolve is a very intimate studio. In other words, we make the most out of a small space. Our limited space also limits class size, which allows for lots of personal attention (you’ll never be lost in the crowd here).

To accommodate as many members as possible, we scheduled classes every hour. Therefore, Evolve members help us get ready for the next class when their class is over. It is important to always turn your bike gear down 1. The lowest gear releases tension on the bike and increases lifespan. The gravity machines should be raised to the highest level at the top of the tower. The squat stand can be lowered to the lowest click. Pulleys should be clipped on the top rung of the tower, and lat bars should be in their upright position.

You will see bottles of spray cleaner and a towel at each gravity station, as well as in the cycling room. When class is over please wipe down all the parts of the equipment you touched. The next member will appreciate it when they get on a clean machine!

Twice a day, we change all of the towels used to clean machines. The teacher will put a bag of dirty towels in the middle of the room. If you finish the last class in the morning or the evening, please place your cleaning towel in the dirty laundry bag. The teacher will replace those with clean towels before they leave.

This may sound confusing at first, but it will become second nature after a couple of classes! If you are new to Evolve, come to classes 10 minutes early to allow time to change your shoes, and set-up your bike or gravity machine. Once you have become accustomed to the equipment and studio policies, 5 minutes will give you plenty of time to get ready.

Do you have showers?

No.

What's the parking situation like?

There is ample street parking in front of the studio on Lewis Street, and along the two side streets. However, lots of members either walk or ride their bikes to increase their exercise.

If I have a concern or question, who should I contact?

Please email us at info@evolvefusion.com and your concern, issue or question will receive attention within 24-48 hours.

Evolve Fusion Fitness